Current Subscribes' Satisfaction Degree Questionnaire


Dear Subscriber: As we are working on the revision of the services provided by SEC to you, and identifying the level of the services provided, for the purpose of introducing more improvements on the quality of these services; and due to the importance of the results of this questionnaire, we request you to complete this questionnaire with utmost objectivity:

Electricity Administration: *
Electricity Services Office: *
Subscriber's Name: *
Mobile Tel. No.: *
Type of Subscription:  
No. Item
Quite Satisfied Satisfied Satisfied to a certain Extent Dissatisfied Quite Dissatisfied
1 Receipt of the Bill on the date specified
2 Bill data are clear and accurate
3 Degree of the Company Response to the complaints concerning the Bills
4 Notice in a clear manner on the disconnection date due to failure of payment.
5 Giving a sufficient grace period for payment before disconnection.
6 Procedures ease for reconnecting the current after paying the bill amounts.
7 اTime spent for current reconnection.
8 Company's observation of people with special needs
9 Response Degree through telephone calls contacts.
10 Cooperation degree of the employees
11 Accurate and clear responses about the inquiries.
We hope that you will provide what you find fit of suggestions for a better service:
Have you benefited the rationing means and instruction about the electric power consumption already recommended by the Company: