In order for Saudi Electricity Company to increase the interaction level with its customers and directly provide them with new services, the company is currently making changes to its systems. These changes will help Saudi Electricity Company to communicate directly with customers and achieve the following objectives:
1. Communicate with the customers and know their needs.
2. Quick delivery of service, whether it is for an inquiry or power outage.
3. The use of the electronic channels for interactive services.
It is expected to launch these services during 2018.