Repetition of power outage

When the power outage occurred to a subscriber for more than 4 times, each is over four hours within one calendar year, such subscriber will be entitled to compensation and he has the right to lodge a complaint against default of the guaranteed standard of repeated power outage. It should be also noted that subscribers according to this standard are entitled to one time compensation at maximum in one calendar year.

Conditions of Entitlement to Compensation:

1. If power outage occurred to the subscriber more than four times, each is over four hours within one calendar year.

2. The subscriber is entitled to one time compensation within the calendar year.

3. The demand of compensation should be submitted within three months from end of the calendar year.

If the subscriber is entitled to compensation, the Saudi Electricity Company will pay compensation at SAR 200.

Exceptions:

When the reason of power outage is out of administrative control.