Time of Reconnection of Electricity after Payment

If the subscriber from whom electricity is disconnected for nonpayment of the due bill, has paid the required amount or reached an agreement with the service provider about arrangements of debt payment, fulfilling all the reasonable requirements imposed by the service provider, electricity should be reconnected to it:

o Within three (3) hours in urban regions.

o Within five (5) hours in semi urban and rural regions.


Conditions of Entitlement to Compensation:

1. If the subscriber has paid the due debt after disconnection of electricity service and it was reconnected after more than three (3) hours in urban regions.

2. If the subscriber has paid the due debt after disconnection of electricity service and it was reconnected after more than five (5) hours in semi urban and rural regions.

3. The demand of compensation should be submitted within (30) days from submission of service application.


If the subscriber is entitled to compensation, the Saudi Electricity Company will pay compensation at SAR 75, and it is also entitled to additional SAR 75 for every additional (3) hours period for all regions.