Time of Resolving Bill Complaints

When the Saudi Electricity Company receives a complaint related to bills, it should deal with it immediately, whenever it is possible. When it is necessary to undertake further investigations about the complaint, a detailed response should be submitted within fifteen (15) working days.

Conditions of Entitlement to Compensation:

1.If resolution of the bill complaint is belated for more than fifteen (15) working days.

2.The demand of compensation should be submitted within (30) days from submission of service application.

If the subscriber is entitled to compensation, the Saudi Electricity Company will pay compensation at SAR 75, and it is also entitled to additional SAR 75 for every additional (15) day period without resolution of the complaint.